Always remove your device while applying these types of creams or sprays. Furthermore, to minimize the potential for damage to your product and the chance for skin irritation, avoid any direct contact with sunscreen or insect repellent sprays. Instead, only use fresh water and a soap-free cleanser (like Cetaphil) to clean the band. Do not use hand soap, body soap, dish soap, hand sanitizers, cleaning wipes, household cleaners or other similar cleaning products to clean the band or device, as those are difficult to remove and could get trapped beneath the band and irritate your skin. Regularly clean your band and wrist-especially after working out, sweating or washing your hands.As always, if you experience any discomfort, loosen the band, and if it persists give your wrist a break by taking it off.Ĭlick here for more info on wearing our products.Lower the band on your wrist and loosen it after exercise. Our heart rate sensors work best when they maintain contact with your skin. During exercise, try moving the band higher on your wrist (2-3 finger widths above your wrist bone) to get a better fit so it’s secure, but not too tight. Wear the band loosely enough that it can move back and forth on your wrist. If any of those symptoms persist, please contact our customer support and consider contacting a dermatologist.Ĭlick here for more info on wearing our products. Remember, if you start to experience any skin irritation or other discomfort on your wrist or in your hand, such as redness, soreness, tingling, numbness, burning or stiffness, remove your device.Additionally, keep in mind that if you have eczema, allergies, asthma or other skin sensitivities, you may be more likely to experience skin irritation from a wearable device. ![]() Even though it is ok to shower with our water resistant products, not doing so reduces the potential for exposure to soaps, shampoos, and conditioners, which can cause long-term damage to the product and may cause skin irritation. A great time to do this is while you are showering.
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